Your Guide to Open Arms Counseling® FAQ
We know starting counseling often brings many questions. That is why this page was created to give clear answers. In the Open Arms Counseling® Frequently Asked Questions, you will find helpful information about our services and process. Each answer is written to make the next step feel easier.
You may wonder how appointments are scheduled, what insurance options exist, or how counseling sessions are structured. These questions are common, and we want you to feel supported as you explore them. Because every client is unique, we provide answers that cover general concerns while respecting individual needs.
This page will guide you toward practical details and prepare you for counseling with our team. As you read, you will see clear guidance and learn what to expect. We believe that understanding removes stress and builds confidence before your first session.
If your question is not listed here, please reach out directly. Our team is always ready to provide more support. Use our phone, email, or contact form to connect with us. Taking the time to review these FAQs can give you peace of mind.
Answers to Common Questions About Open Arms Counseling®
What will my first appointment be like?
At the first appointment your counselor will start to get to know you and what you would like to acheive. Your counselor will talk to you about your goals and what has and hasn't worked for you in the past. Together you will put together a plan to reach your desired result.
What insurance do you take?
We take most major insurance. If your insurance is listed please contact us to make sure that we take your particular policy:
Aetna (not all Aetna plans so please call and confirm), Anthem, CareSource, Humana, Medicaid, Medical Mutual, OSU, TriWest Healthcare Alliance, and United Healthcare.
Please call before your first appointment to confirm coverage.
Is there Parking?
Yes, you can access the parking area from Willow Street and you can park in any space marked "Visitor."
What ethical standards to you follow?
Open Arms Counseling®, LLC follows the ethical standards of the Ohio Counselor, Social Worker & Marriage and Family Therapist Board (CSWMFT Board).
Can I buy a gift card for services?
Yes, you can purchase a gift card. These cards are great for college students or anyone whose mental health you would like to support.
What are your hiring practices?
Open Arms Counseling®, LLC is an equal opportunity employer and hires based on each individuals merit. We put value on the quality of a persons character and hire accordingly.